Avinash keynote speech at SES London 2010

Main points of discussion (Divided into 4 Acts):

Act 1 – Break down data

Analytics has many rows/columns of data and it’s crucial to weed out the the most important data. Top ten rows of branded keyword data is not the majority of traffic, need to focus on the bulk of data (which includes the largest volume) and analyze it.  Most volume lies in long tail. Using tag clouds can help understand keyword relations, and determining if your website is generating a good balance of organice trafic (long tail vs. short tail; branded vs. non-branded).

Act 2 – Outcomes!

Creating goals with economic values can help lead your clients in the right direction, focusing them on what’s important and what’s not.  Actions such as downloads, e-mail signups, clicking on ads, viewing more than one page, should all be turned into goals with a monetary value (even if it’s a relative value).

Act 3 – Think Long Tail (”Impression Virgins”)

The great thing about long tail non branded search queries is that they are made by people who have yet to decide on what website they want to visit. They are still exploring, looking for the most relevant result on the SERPS. It is our job, as analysts and as SEOs,  to have our results displayed and pages optimized. These are visitors that have yet to make branded short tail visits, they are in a much more preliminary phase of the buying cycle.  Avinash gave an example of HMV, and search based keyword tool, which I will write a separate post about in the near future. Stay tuned, priceless info.

Act 4 – Attribution of Clicks

One of the million dollar questions asked by companies and analysts  is:
Which medium should get credit for a conversion? For example, a visitor may view an ad multiple times, visit the website a few times, click on an organic result, later click on a ppc result, then finally click on a newsletter received by e-mail , at last making a conversion. In this process (or buying cycle),  all of the above mediums had a helping hand in the conversion. So who should get the credit? How do we know where to allocate our ad spend dollars? These questions are all very valid… Stay tuned for a separate post on this issue, the answer may save you a lot of time and money.

Overall, I really enjoyed the info and the way that it was presented. And who knew that later that day Efrat and I would get a more up close and personal session with Avinash.

PPC or SEO? The Ultimate Search Marketing Battle

Another session worth mentioning was called “PPC or SEO? The Ultimate Search Marketing Battle.” This panel was manned by some of the most well know personas in the online marketing arena.
On the SEO side: Ralph Tegtmeier, David Naylor, Rand Fishkin.
On the PPC side: Andrew Goodman, Paul Mead

Ralph Tegtmeier, David Naylor, Rand Fishkin, Paul Mead, Andrew Goodman (sitting from left to right)

The discussion was pretty lively, with Rand heating things up and stressing the growth potential and creativity within the SEO world. Naylor and Tegtimeier shared their fare share of wisdom, with Goodman and Mead firing back with substantial PPC efficiency evidence.

Questions Anyone?

When time was up, the audience had a chance to ask questions. I asked if  SEO will still be a part of first page results in the years to come, as Google has been increasingly pushing PPC results, video/image results, real time search results, product search results, and business local results. Naylor replied that he believes that pretty soon all of Google’s first page results will be paid. Rand said that Google is constantly testing, and it seems to me that he believes SEO has a bright future ahead.

Ohad Marom (me) with Rand Fishkin, CEO, SEOmoz.org

Cherry on Top – Up Close and Personal
with Avinash

At the end of the day, Efrat and I were invited by Alan Wrafter from Google to the Google UK office in order to join the GAAC agencies in a more informal session with Avinash. Avinash disclosed some info about the future of Google Analytics and tools that are being developed to help analysts get a better overview of important data.

Efrat Ner-Gaon, Avinash Kaushik, and Ohad Marom

Local Pub with GAAC Forum and Alan Wrafter

The evening was capped off with beers at a local pub with all the GAAC’s and Alan.

Efrat Ner-Gaon, Alan Wrafter (Google), Ohad Marom

A long and fruitful first day… What’s in store for us tomorrow?

According to their announcement:

“The comScore norms data provide compelling empirical support for the belief that there is a quantifiable view-thru impact of online ad exposures on brand value and sales.”

View Through metrics – what does it mean and how does it work?

View-throughs, or post-impressions as they are also known, generally refer to online conversions that result from a user seeing an ad online but not clicking on it at that moment.

View-throughs work by leaving a cookie on a visitor’s computer when they are exposed to a banner. Then, when that visitor goes to the site that was advertised on the banner, the system looks up the cookie and can identify the site on which the banner was seen. This way the conversion (if there is one) could be accredited to the relevant banner.

Why are view-throughs important?

According to the ComScore tests there was a difference between the behaviour of visitors that were exposed to an online ad campaign and those that weren’t:

“For the studies in which both retailers’ online and offline sales were analyzed, for periods ranging from two weeks to three months after the initial exposure to an online display ad, the incremental online sales lift was 27 percent and offline sales lift was 17 percent.

Online ad exposures also yield a lift in various important online behaviors, such as brand site visitation and trademark searches…including an increase in search queries that involve the advertiser’s trademark brand name.”

What that means is that even though the click through rates on the campaigns were relatively low, the ad campaigns were still effective because they raised brand awareness and conversions over time.

Are view throughs trustable?

Although I don’t know the tests setup, I tend to believe that the ads were shown on sites that were relevant to the ones advertised. This means that the visitors seeing the ads were already in a mind set that included that specific area and thus might have reached the advertised site on their own.

According to DoubleClick:

“View-through metrics may not be entirely accurate, as they also capture activity that occurs as the result of offline ad recall or other stimulus”

I agree that viewing an ad has an impact on the viewer; however I am not certain that it’s as big as ComScore claims it to be. What is important is that the  view through metrics are becoming more acknowledged as important key performance indicators. And as more and more tests will be done to measure the true effect of post-impressions on online campaigns performance, the metrics will become more accurate and reliable.

All we can do until that happens is continue to optimize our online campaigns for clicks and consider the view-through visits as a very valuable added bonus.